FAQs

What is your delivery policy?

A: For all UK mainland and Northern Ireland orders, the cost of postage is £2.
We aim to dispatch all orders within 24 hours of being placed, and you will receive your items 3-5 working days after dispatch.
We send all our UK orders by Royal Mail 2nd Class Recorded Delivery.
Please note, Royal Mail requires a signature for all deliveries.

A: You can also select ‘Next Day Delivery’ and your order will arrive the next working day, Monday-Friday, if placed before 2pm.
This option is only available to our UK customers and costs £5.

A: For Scottish Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands, we charge £5 for standard delivery.

Can I order overseas?

A: Yes, we ship worldwide. The charge for postage Worldwide is £10.
You should recieve your order between 8 and 10 working days from when it has been dispatched.
We send all international orders by Royal Mail using their 'International Signed For Airmail Packets' service.
Any import duties and taxes are charged once the parcel has reached your country and you must pay these. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, we advise you to contact your local customs office.

What is your returns policy?

A: We are happy to exchange or refund any item that is not suitable.
Please contact us within 14 days from purchase to inform us of your return. It is at this point you should inform us if you wish to receive a refund, or to exchange the item (and we will reserve that item for you).
Items must be in their original condition, with labels intact.
You have 21 days, from date of purchase, to get the items to us.  
We do not cover postage costs for items being returned to us.

A: For sale items, we offer an exchange or refund on all items.
The item must be returned to us within 14 days of purchase (this is different to the 21 days return for full priced stock).

How do I return an item?

A: First, please send an email to info@sambrownboutique.co.uk with the subject containing your unique order number.
Then, please pack your purchase carefully and return it to: 5 William Street, Edinburgh, EH3 7NG.
Unfortunately we can only accept returns that are in a resalable condition, so if the item appears to be used or worn we will not accept it.
You will have to pay for postage and will be responsible for getting the item to us, so we suggest you use a recorded delivery service.

If we have sent you the wrong item by mistake we will cover all postage costs.

How can I find out more information on a certain product?

A: Please do not hesitate to contact us for further information on an item, such as washing instructions or suggestions of how to style the item!
You can fill out a requests form, email us or post a comment on our Facebook wall and we will get back to you as soon as possible.

Alternatively, you can call our shop during our opening hours.

Can I reserve an item online to try in-store?

A: Currently, we do not offer this service. Please do call us in-store to enquire about an item and we will do our best to hold the item for you.

My size seems to have sold out online, can you order it again for me?

A: Unfortunately we cannot order single items or sizes from manufactures, but do get in touch to let us know what the item is and we will keep record of your details and the item. If the item comes back into stock you will be noitifiedand get priority before the item goes live on our site.